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    Terms & conditions

    L’ANTIDOTE JEWELLERY

    Effective from: 23 October 2026

    I. INTRODUCTORY PROVISIONS

    1. These general terms and conditions (hereinafter the “Terms and Conditions”) govern the rights and obligations arising between L´antidote, s.r.o. (hereinafter the “Seller”) and customers (hereinafter the “Buyer”) in the sale of jewellery through the online store L’ANTIDOTE JEWELLERY and in individual orders.
    2. The online store is operated by:
      L´antidote, s.r.o.
      Registered office: Evropská 2589/33b, Dejvice, 160 00 Prague 6, Czech Republic
      Company ID (IČO): 06220479
      VAT ID (DIČ): CZ06220479
      Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 278278.
      E-mail: marketa@lantidote.co
      Phone: +420 722 431 444
      Website: www.lantidote.co
    3. The Terms and Conditions form an integral part of the purchase contract concluded between the Seller and the Buyer.
    4. Legal relations are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.
    5. The Buyer may be a consumer or a business. Provisions expressly governing consumer rights apply to natural persons acting outside the scope of their business activity or independent profession.
    6. Individual written arrangements between the Seller and the Buyer take precedence over these Terms and Conditions, provided they do not conflict with mandatory legal provisions.

    II. NATURE AND SPECIFICATIONS OF THE JEWELLERY

    1. L’ANTIDOTE JEWELLERY is a designer jewellery brand focused on handcrafting jewellery from precious metals and precious stones.
    2. The jewellery is made mainly of 14-carat and 18-carat gold, using natural diamonds and other precious stones according to the specification of each product.
    3. Due to the nature of handcrafting, minor variations in the details of workmanship may occur between individual pieces, which correspond to the nature of a handmade product. Such variations do not constitute a defect, provided the jewellery corresponds to the agreed properties and legal requirements.
    4. Product photographs serve for presentation purposes. The colour of gold and precious stones may vary slightly depending on lighting and display device settings.
    5. The properties, dimensions, materials and parameters stated in the product description or individually agreed upon when ordering are decisive.
    6. Information on the weight, dimensions and parameters of precious stones is provided for each product. Any tolerances must correspond to the agreed specification and legal requirements.
    7. Certificates of precious stones and other documentation are provided to the extent stated for the specific piece of jewellery or agreed with the Buyer.
    8. Products made of precious metals are hallmarked and placed on the market in accordance with the applicable legislation, in particular the Hallmarking Act.

    III. ORDER AND CONCLUSION OF THE PURCHASE CONTRACT

    1. The Buyer may order jewellery through the online store or on the basis of individual communication with the Seller.
    2. Before submitting a binding order, the Buyer has the opportunity to check and correct the data entered.
    3. The order contains in particular the identification of the product, its price, the chosen method of payment and delivery, and any individual requirements.
    4. The Buyer submits the order by clicking a button clearly indicating the obligation to pay, for example “Order with obligation to pay”.
    5. The purchase contract is concluded when the Seller confirms acceptance of the order. An automatic confirmation of receipt of the order does not in itself necessarily constitute its acceptance, provided this is clearly communicated to the customer in advance.
    6. For custom orders, the purchase contract is concluded when both parties confirm the agreed specification, price and payment terms.
    7. The purchase contract is concluded in the Czech language, unless the parties agree otherwise.
    8. The Seller will provide the Buyer with a confirmation of the concluded contract and the applicable Terms and Conditions in text form that allows them to be stored.

    IV. PRICES AND PAYMENT TERMS

    1. Prices of jewellery are stated in Czech crowns (CZK) or in other currencies offered by the online store.
    2. Prices include the applicable taxes according to the Seller’s current tax regime.
    3. Any shipping costs and other fees are stated before the order is submitted.
    4. The Buyer may use the payment methods currently offered by the online store or individually agreed with the Seller.
    5. After the purchase contract has been concluded, the Seller is not entitled to unilaterally increase the agreed purchase price.
    6. For custom-made jewellery, the special payment terms set out in Article V apply.

    V. CUSTOM-MADE JEWELLERY AND DEPOSITS

    1. L’ANTIDOTE offers the possibility of custom-making and modifying jewellery according to the customer’s personal requirements.
    2. Custom-made production means in particular an individual jewellery design, engraving, specific size adjustments, individual selection and setting of precious stones, or other modifications according to the Buyer’s personal specifications.
    3. For custom-made jewellery, the Seller requires a deposit of 50% of the total price of the jewellery, calculated in advance and approved by the Buyer.
    4. The deposit is payable before production begins. Production will begin once the deposit has been credited to the Seller’s account, unless the parties agree otherwise.
    5. The remaining 50% of the purchase price is payable after the jewellery has been completed and before it is dispatched or handed over to the Buyer.
    6. The price of custom-made jewellery is based on the agreed specification, in particular the type and weight of the precious metal, the parameters of the stones and the complexity of production.
    7. Changes to the specification after production has begun are possible only by mutual agreement. Any change in price or delivery date must be approved by the Buyer in advance.
    8. If the Buyer requests cancellation of a custom order, the parties will agree on the settlement of obligations already incurred. The Seller may assert claims arising from the law, in particular compensation for demonstrably incurred damage, if the legal conditions are met.
    9. The deposit paid may be set off against the Seller’s legitimate claims. Any overpayment will be refunded to the Buyer. The deposit is not automatically non-refundable.
    10. For goods made to the consumer’s individual specifications or tailored to their personal needs, the statutory right to withdraw from the contract within 14 days without giving a reason does not apply, provided the conditions of Section 1837 of the Civil Code are met.
    11. The mere fact that a standard piece of jewellery is only produced after it has been ordered does not automatically constitute an exception to the right of withdrawal.
    12. The Buyer’s rights arising from defective performance remain unaffected.

    VI. DELIVERY OF GOODS

    1. The delivery time depends on the availability of the jewellery and the way it is produced.
    2. For products in stock, the expected dispatch time is stated with the product or in the order confirmation.
    3. For jewellery made to order, the delivery date is agreed individually.
    4. Unless another period is agreed, the Seller will deliver the goods without undue delay, no later than 30 days from the conclusion of the purchase contract.
    5. Jewellery is shipped via carriers appropriate to the nature and value of the shipment.
    6. The Buyer is obliged to provide correct and complete delivery details.
    7. The risk of damage to the goods passes to the consumer in accordance with the applicable legislation, usually upon receipt of the goods.
    8. In the event of delayed delivery, the consumer has the rights set out in the Civil Code.

    VII. WITHDRAWAL FROM THE PURCHASE CONTRACT

    1. A Buyer who is a consumer and makes a purchase through the online store has the right to withdraw from the purchase contract without giving any reason within 14 days of receiving the goods, unless the law provides for an exception.
    2. To withdraw, the Buyer may use the “Withdrawal from the Purchase Contract” form, which is annexed to these Terms and Conditions.
    3. The completed form can be sent electronically to marketa@lantidote.co.
    4. Use of the form is not mandatory. The consumer may also withdraw by any other unambiguous statement addressed to the Seller.
    5. The withdrawal period is met if the consumer sends the notice of withdrawal before it expires.
    6. The Buyer is obliged to send or hand over the goods no later than 14 days after withdrawing from the contract.
    7. The direct costs of returning the goods are borne by the Buyer, unless the parties agree otherwise.
    8. The Seller will refund the money received, including the cost of the cheapest delivery method offered, no later than 14 days after the withdrawal from the contract. The Seller may withhold the refund until the goods have been received or proof of their dispatch has been provided.
    9. The money will be refunded in the same way it was received, unless the parties agree otherwise and the Buyer incurs no additional costs as a result.
    10. The Buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, provided the Buyer was duly informed of this legal consequence.
    11. The right of withdrawal does not apply to individually modified or custom-made jewellery, provided the statutory conditions for the exception are met.
    12. For hygienically sealed goods, the right of withdrawal may be limited only if the relevant statutory conditions are met. The mere fact that the item is an earring or a piercing jewel does not automatically exclude the right of withdrawal.

    VIII. RETURNING GOODS AND SECURE SHIPPING

    1. Given the value and nature of the jewellery, L’ANTIDOTE recommends that customers contact customer service at marketa@lantidote.co before sending back returned goods.
    2. Customer service will provide information on the delivery address and the recommended method of secure shipping.
    3. Recommended packing procedure:
      • Place the jewellery in its original jewellery box or another suitable protective box.
      • Put the box in a sturdy and durable shipping package.
      • Secure the contents of the package against movement and mechanical damage.
      • Enclose the withdrawal form or other details allowing the order to be identified.
      • We recommend using tracked shipping with adequate insurance that expressly covers the transport of jewellery and precious metals.
      • For security reasons, we recommend not stating the value or nature of the contents on the outer packaging.
    4. The above procedure is a recommendation for secure shipping and must not limit the consumer’s statutory rights.
    5. Contacting customer service in advance is not a condition for a valid withdrawal from the contract or for making a complaint.
    6. The Seller will ensure that the consumer has, to the extent required by law, a functional delivery address and the information necessary to return the goods.

    IX. COMPLAINTS AND RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

    1. The Seller is responsible for ensuring that the goods are free from defects upon receipt and correspond to the agreed properties, quality and other legal requirements.
    2. The consumer may report a defect that becomes apparent within two years of receiving the goods, under the conditions set out in the Civil Code.
    3. To make a complaint, the Buyer may contact customer service by e-mail at marketa@lantidote.co.
    4. We recommend stating the order number, a description of the defect and, where applicable, attaching photographs.
    5. In accordance with the law, the Buyer has the right to request that the defect be remedied by repair or replacement of the goods. In cases provided for by law, the Buyer may request a reasonable discount or withdraw from the contract.
    6. The Seller will issue the consumer with a confirmation of the complaint and subsequently a confirmation of its settlement to the extent required by law.
    7. The consumer’s complaint will be settled and the consumer informed no later than 30 days after it was made, unless the parties expressly agree on a longer period.
    8. Normal wear and tear corresponding to the manner of use and damage caused by improper handling are not considered defects, unless it is a defect for which the Seller is liable under the law.
    9. The consumer’s rights arising from defective performance are not limited by these Terms and Conditions.

    X. JEWELLERY CARE AND POST-WARRANTY SERVICE

    1. L’ANTIDOTE jewellery is made with an emphasis on the quality of materials, precision of workmanship and long-term durability.
    2. To preserve its appearance, we recommend protecting the jewellery from mechanical stress, aggressive chemicals and improper storage.
    3. For jewellery set with precious stones, we recommend regular checks of the stone settings.
    4. L’ANTIDOTE may provide professional cleaning, inspection of stone settings, resizing and other services.
    5. The scope and price of paid services are agreed individually before they are carried out.
    6. The provision of paid services does not affect the Buyer’s statutory rights arising from defective performance.

    XI. DÔME — ORIGINAL CLOSURE SYSTEM

    1. Selected L’ANTIDOTE jewellery is fitted with the original DÔME closure system, protected by utility model No. 32353 registered with the Industrial Property Office of the Czech Republic.
    2. The DÔME system is L’ANTIDOTE’s own technical solution, designed with an emphasis on comfort, safety and the aesthetics of the jewellery.
    3. If a DÔME closure is lost, the customer may contact customer service and order a replacement closure.
    4. The price of a replacement closure is CZK 5,000 per piece. For orders priced in euros, a price of EUR 200 per piece may be offered. The price confirmed to the customer before ordering is decisive.
    5. The loss of a closure does not in itself give rise to a claim for its free replacement.
    6. However, if the loss is caused by a product defect, the Buyer’s statutory rights arising from defective performance apply.

    XII. ADDITIONAL SERVICES

    1. L’ANTIDOTE may provide additional jewellery-related services, in particular the fitting of piercing jewellery.
    2. These services are provided on the basis of a separate agreement with the customer and according to the current offer.
    3. The price, scope, place of provision of the service and aftercare conditions are communicated to the customer before ordering.
    4. The provision of piercing services is governed by separate terms, hygiene requirements and the applicable legislation.
    5. Additional services are not automatically included in the purchase price of the jewellery, unless expressly stated otherwise.

    XIII. PERSONAL DATA PROTECTION

    1. The Seller processes customers’ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the applicable legislation.
    2. Personal data are processed in particular for the purpose of concluding and performing the purchase contract, processing orders and complaints, and fulfilling legal obligations.
    3. Detailed information on the processing of personal data is provided in a separate “Privacy Policy” document available on the L’ANTIDOTE website.

    XIV. OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

    1. In the event of a consumer dispute, the Buyer may first contact the Seller through customer service.
    2. The Czech Trade Inspection Authority is competent for the out-of-court resolution of consumer disputes arising from purchase contracts.
      Czech Trade Inspection Authority (Česká obchodní inspekce)
      Štěpánská 567/15
      120 00 Prague 2
      www.coi.cz
      www.adr.coi.cz
    3. This does not affect the consumer’s right to bring the matter before the competent court.

    XV. FINAL PROVISIONS

    1. These Terms and Conditions take effect on the date stated in their heading.
    2. The Seller is entitled to amend the Terms and Conditions. The version in effect at the time a specific purchase contract is concluded applies to that contract, unless the parties agree otherwise.
    3. If any provision becomes invalid or ineffective, this does not affect the validity of the remaining provisions.
    4. The provisions of the Terms and Conditions must not limit consumer rights granted by mandatory legal provisions.
    5. The annex “Model Form for Withdrawal from the Purchase Contract” forms an integral part of these Terms and Conditions.

     

    ANNEX NO. 1

    WITHDRAWAL FROM THE PURCHASE CONTRACT

    Addressee:

    L´antidote, s.r.o.
    Evropská 2589/33b
    160 00 Prague 6
    Czech Republic
    E-mail: marketa@lantidote.co

    I hereby give notice that I withdraw from the purchase contract for the following goods:

    Name of the jewellery: …………………………………………….

    Order number: …………………………………………….

    Order date: …………………………………………….

    Date of receipt: …………………………………………….

    Full name: …………………………………………….

    Customer’s address: …………………………………………….

    E-mail: …………………………………………….

    Date: …………………………………………….

    Signature: …………………………………………….

    (A signature is required only if the form is sent in paper form.)

    The completed form can be sent electronically to marketa@lantidote.co.

    Before sending the jewellery, we recommend contacting customer service, who will provide instructions for secure shipping and information on the delivery address. Contacting us in advance is not a condition for a valid withdrawal from the contract.

     

    L’ANTIDOTE JEWELLERY

    Diamonds. No dress code.