FAQ
Quality and trustworthiness are an inseparable part of the L’ANTIDOTE philosophy.
The Assay Office is a state administration body of the Czech Republic that inspects the fineness of precious metals and supervises compliance with hallmarking legislation.
Its activities are governed by Act No. 539/1992 Coll., on hallmarking and testing of precious metals, and the relevant implementing regulations.
L’ANTIDOTE has concluded an agreement with the Assay Office allowing online control purchases to be carried out as part of the supervision of compliance with hallmarking regulations.
This approach is part of our commitment to transparency, quality and customer trust.
At L’ANTIDOTE, we believe that the true value of a piece of jewellery begins with the choice of materials.
Our jewellery is crafted from 14-karat and 18-karat gold combined with carefully selected natural diamonds and precious stones.
We pay exceptional attention to every detail – from the quality of the materials used to the precise craftsmanship.
DIAMONDS AND THEIR ORIGIN
We work with diamonds from trusted suppliers who declare compliance with the rules of the Kimberley Process, which aims to limit the trade in rough conflict diamonds.
For selected diamonds, we use certification from renowned gemological laboratories such as GIA (Gemological Institute of America) and HRD Antwerp.
These independent institutions assess the quality of diamonds according to internationally recognised standards.
A RESPONSIBLE APPROACH
For us, quality is not just a matter of aesthetics. It is also a commitment to the responsible choice of materials, transparency and the long-term value of every piece of jewellery.
You can contact our customer service by e-mail at info@lantidote.co, by phone on +420 722 431 444 or using the form here.
The original DÔME closing mechanism was designed with an emphasis on safety, comfort and the elegant look of L’ANTIDOTE earrings.
FIRST USE
Before putting the earrings on for the first time, hold the front part of the earring in one hand and the closing mechanism in the other.
Gently turn the closure anticlockwise until it is completely released.
PUTTING ON AND CLOSING
After passing the earring through the earlobe, place the closing mechanism against the threaded part and gently turn it clockwise until it is fully closed.
The closure must always be properly and securely tightened. Do not use excessive force.
REGULAR CHECKS
To keep the earrings safe to wear, we recommend checking that the mechanism is tightened approximately once a month.
WEARING COMFORT
The distance between the decorative part of the earring and the DÔME closing mechanism is 4.5 mm.
This carefully designed dimension ensures comfortable wear and also makes the earrings suitable for children of various ages.
If you lose the DÔME closing mechanism, we recommend contacting L’ANTIDOTE customer service, who will provide you with information on ordering a replacement closure.
Price of a replacement DÔME closure: 5,000 CZK / 200 EUR
If the closing mechanism does not work properly or shows signs of damage, we recommend a professional inspection followed by repair.
Price of a DÔME mechanism repair: 1,600 CZK / 65 EUR
To ensure proper function and safety, we recommend entrusting all service work exclusively to the professional L’ANTIDOTE service.
L’ANTIDOTE JEWELLERY CARE
The standard production time is three weeks, so that we can make, package and prepare your piece for its journey to you with the utmost care.
L'Antidote jewellery is designed to become part of your life. We recommend removing your jewellery during activities where it may be damaged or soiled. Situations that put a lot of strain on jewellery include, for example, contact sports, carrying heavy loads, gardening and similar.
L'Antidote jewellery needs very little care, but we still recommend following these few useful tips to keep your jewellery in the best condition and at its most brilliant.
- Mix a small amount of mild washing-up liquid with hot water in a bowl and place your jewellery in the mixture. Let it rest in this bath for a few minutes. Then gently clean the jewellery with a children's toothbrush. Finally, take the jewellery out, rinse it in clean water and dry it with a soft cloth.
- Take your diamond jewellery to a reputable jeweller and ask them to clean it in an ultrasonic cleaner.
- If you want to keep your jewellery as brilliant as possible, a home ultrasonic jewellery cleaner can be a worthwhile investment.